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Owned and operated by KYNETIC, our team is ready to answer questions about your equipment or order.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If your equipment arrives damaged or is not what you expected, please contact our team and we will walk you through the return process. For full details, please review our Return Policy page.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the model you would like instead, and we will coordinate the swap for you.
How do I choose the right smith machine or power rack for my space?
Start by measuring your ceiling height and available floor area. Our product pages list full dimensions for every rack and smith machine. If you need help comparing models, send us a message with your space details and training goals.
What kind of maintenance do cold plunges require?
Regular water changes and basic surface cleaning keep your cold plunge in top condition. Each product page includes specific care instructions, and our team can walk you through a simple maintenance routine if needed.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Not the right fit for your home gym? Return eligible items within 30 days per our Return Policy.
